Refund Policy for Electrozaar.com
Thank you for shopping with Electrozaar.com. We strive to ensure customer satisfaction and want you to have a seamless experience when shopping with us. If you are not entirely satisfied with your purchase, we’re here to help. Below are the details of our refund policy:
Eligibility for Refunds
- Timeframe: Items are eligible for a refund if returned within 7 days of the delivery date.
- Condition of Items:
- Products must be returned in their original packaging.
- Items should be unused, undamaged, and in the same condition as when you received them.
- Any accessories, manuals, or documentation that came with the product must also be returned.
- Proof of Purchase: A valid proof of purchase (order confirmation email, receipt, or invoice) is required to process a refund.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards.
- Items marked as “final sale” or “non-refundable” at the time of purchase.
- Products that have been tampered with, modified, or repaired by unauthorized personnel.
Process for Returning an Item
- Initiating a Return:
- Contact our customer service team at support@electrozaar.com or call us at 8879328138 to initiate the return process.
- Provide your order details and reason for the return.
- Return Authorization:
- Once approved, we will issue a Return Authorization (RA) number.
- Please include the RA number on the package being returned.
- Shipping:
- Customers are responsible for the shipping costs associated with returning the item unless the product was damaged or defective upon arrival.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.
Refund Processing
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Please note that some payment methods may take additional time to reflect the refund.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@electrozaar.com to arrange an exchange.
Damaged or Defective Products
If your product arrives damaged or is defective, please notify us within 7 days of delivery. Contact our support team with a description and photos of the issue, and we will provide a resolution, including replacement or refund.
Contact Us
If you have any questions about our refund policy or need assistance, please contact us:
- Email: support@electrozaar.com
- Phone: 8879328138
We value your business and appreciate your understanding of our policies. Thank you for choosing Electrozaar.com!